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Description: A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
The CVSS Base Score is a score from 0 to 10 that represents the intrinsic severity of a vulnerability. A higher score indicates greater severity.
Database CWE: v4.18
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') ↗
The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
Fonte: MITRE CWE
The EPSS (Exploit Prediction Scoring System) is a score from 0 to 1 that indicates the probability that a vulnerability will be exploited in the real world in the next 30 days. A higher value indicates a greater likelihood of exploitation.
EPSS Score not available for this CVE.
The Percentile indicates how much higher this vulnerability's EPSS score is compared to all other vulnerabilities in the EPSS database. For example, a percentile of 0.90 (90%) means that 90% of vulnerabilities have an EPSS score equal to or lower than the current one.
Percentile not available for this CVE.
*Data updated as of: N/A
The CISA KEV Catalog lists vulnerabilities that have been actively exploited in the real world. If a CVE is present in this catalog, it indicates that the threat is immediate and mitigation should be a top priority.
CVE CVE-2026-78355 is not present in the CISA KEV Catalog. This indicates that it is not currently classified by CISA as an actively exploited vulnerability.
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